By using Saray app, you agree to be bound by these terms and conditions.
Also, your order is considered products from the Saray app, or you paid the purchase price of the products as your conclusion of a sale contract with Saray under these terms and conditions, which apply to the sale of all products provided by Saray.
You hereby acknowledge that you are at least 18 years old or that your access to the Saray app is under the supervision of a parent or legal guardian.
We hereby grant you a non-exclusive and revocable license to use the Saray application website under the terms and conditions set forth here for shopping personal products sold on the Saray application, and it is prohibited to use the site for commercial purposes or on behalf of any third party, except with the express and prior consent of us. Any breach of these terms and conditions requires the immediate revocation of the license granted to you in this paragraph without having to notify you of that and without prejudice to any other rights of Saray.
Certain services and related features may be available on the Saray application. You agree to provide accurate and up-to-date information about you, with an obligation to update this information in the event of any changes to it. As a user of the Saray app, you are solely responsible for maintaining, protecting, and securing passwords and other account identifiers. As a user of the Saray app, you are fully responsible for all activities that occur using your password or account. In addition, you are obligated to inform us of any unauthorized use of your password or account. In no case shall Saray Company be liable, either directly or indirectly, for any loss or damage of any kind occurring as a result of your failure to comply with what is contained in this article or concerning that.
When posting content on the Saray app, including but not limited to product evaluation, you agree not to write any comments contrary to reality, including but not limited to any racist comments, use of any obscene comments, offend another user, or offend the culture Other or any other derogatory or inappropriate comments. The company is not responsible in any way for the content you publish on the Saray app.
Order products
Products are offered based on availability. Therefore, for any reason beyond our reasonable control, if we are unable to supply a specific product, we will promptly inform you, and we will refund you or return to your account any amount you paid or deducted from your credit/debit card balance for the product (s), what You do not want to accept an alternative product of similar quality and price.
We reserve the right to reject or cancel any purchase order for any reason, including restrictions on quantities available for purchase, inaccuracies, errors in price or product information, or any other problem we discover.
Your confirmation of purchase at the end of the purchase order procedure constitutes your agreement to accept and pay the full amount due for the purchase of the product (s) as indicated during the purchase order procedure, including your acceptance of payment of any delivery fees applicable to your purchase order.
Prices and method of payment
Product price and delivery fees according to the country in which the site operates and normalization.
We accept payment in the following ways:
Credit / Debit Cards: Visa, MasterCard
All payments made by credit/debit card are subject to validation by the credit/debit card issuer. If this entity refuses to allow you to pay, we will cancel the purchase order and contact you to determine an alternative payment method.
The details on your credit/debit card used to complete the payment must be the same as the cardholder's ID card information.
Please note that no credit/debit card details are stored, sold, shared, rented, or rented to any third party except for what is done through our electronic payment gateway service provider.
We want to assure you that your card number is protected with an SSL (Secure Socket Layer) certificate. We guarantee a safe shopping experience on the Saray app
Delivery and shipping
Saray delivers purchase orders to any address within the country where the application is running.
Express delivery within 4-5 hours (after 11 PM)
Regular delivery within 1-3 days.
Delivery of external areas (Ali Subah AlSalem, Subah AlAhmad, AlKhairan, Wafra and Kabd) Sunday and Thursday Only.
Shipping within 9-12 working days
Giveaways and customised order delivery from 3-5 days.
Cancellation, return, and exchange policy
Our goal is to satisfy our customers' requirements.
Cancellation
Delivery/Shipping charges are NOT refundable after the delivery/shipping if the cancellation reason was not from our side, carrier’s side, or due product’s quality.
20% will be deducted from the paid amount if the customised order get canceled after printing is done
We know that sometimes a customer changes his mind about what he has purchased. If you change your mind before receiving the purchase order, just contact customer service and we will do everything in our power to cancel the purchase order, provided that the purchase order has not already been sent. If the purchase order has already been submitted, that cancellation will be treated as a refund. Please refer to the "Refunds / Other Cases" section for more information. In all cases, you can always contact our customer service, and they will be glad to provide any assistance and refund the value of any order that is three days before delivery.
The product must be returned to us in the same condition that you received it in its original box and packaging as it is, within 14 days from the date of receiving the purchase order. The original invoice must also be presented with your ID.
-Customer affords delivery fee in exchange or return.
Substitution
You can exchange the product (s) for returning it to your nearest store within 14 days from the date of receiving the purchase order,
It is a requirement that the product (s) be returned in their original condition upon Receiving it in the original box and packaging, and you must show the original invoice with your ID.
Once we receive and preview the returned product (s), you can exchange the product (s) for another:
- of identical value.
- or of a lower value, in which case the surplus will be returned to you
- or of a higher value, in which case, you must pay the price difference when swapping.
Inquiries and complaints
Saray Company is pleased to hear your inquiries or complaints about the website and mobile app on the email and numbers that are in the concerned section on the website and mobile app only, everyday from 9 am to 10 pm.
Responsibility for products
Your purchase of products through the Saray app is your acknowledgment and agreement that Saray does not bear any responsibility for the products except as mentioned in the previous paragraphs concerning returning and exchanging products or refunding the price paid for them, and the manufacturer bears full responsibility for the products. The manufacturer's product liability clauses are found in the product box or the notice accompanying the products, and we do not bear any responsibility for any allergies or harmful effects of the products inside the baskets; and we confirm the quality and expiry date before delivery.
Intellectual property
All copyrights, trademarks, trade names, commercial forms, and other materials and other intellectual property rights, including page titles, images, texts, illustrations, formats, logos, designs, symbols, photographs, programs, music clips or downloads, videos, and any other materials published on the application, whether grouped Or not, (referred to collectively as “intellectual property material”) is owned and subject to the control or license of Saray (as the case may be), and it is also protected by the international and internationally applicable copyright and trademark regulations. You may access, view, download, and print the intellectual property material and all other materials displayed on our site for personal and non-commercial purposes only; provided that: (1) Your obligation not to make any modification or change in any way in the intellectual property material; And (2) Not to provide or make available the intellectual property material to any third party in a commercial manner. You may not purchase any of the copyrights, trademarks, or other special rights whatsoever contained in the intellectual property materials. Also, no license, right, ownership, or interest in any materials or programs will be transferred to you as a result of your use of an application or your access to, display, download, or printing of intellectual property materials. Also, you may not reproduce (other than as stated above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale or exploitation in any way, whether in whole or in part, any of the materials. Intellectual property or our site or any other software closely related to this. In addition, all the programs used on our website are owned by or licensed to Saray and are protected by international copyright laws and those in force in the countries of the world. However, the intellectual property materials and software available on our site may only be used as a shopping resource. Any other use of the intellectual property material available on our site is strictly prohibited, including its reproduction, modification, distribution, transmission, republication, display, or implementation.
Privacy and security
We take into account the privacy of all users, and we are committed to protecting all information collected through an application such as:
We want to reassure you that we keep these details to allow us to fulfill your purchase orders and meet your overall requirements. We also take all necessary steps to protect your personal information against unauthorized access, use, disclosure, or destruction.
We may also use your personal information to send you our newsletters and details of special or promotional offers or product offers that may be of interest to you, and we may also transfer your personal information to our carefully selected business partners or our affiliates to allow them to send you information that may be of interest to you.
If you do not wish to receive this information, please contact our customer service, and they will assist you in this matter.
Compensation
Saray agrees to defend, indemnify and protect its subsidiaries from any claims, compensation, costs, and expenses, including attorneys' fees, that may arise due to or in connection with your use of the Saray app or due to any breach on your part of these terms and conditions or in connection with that.
Availability of the App
You acknowledge the following: (I) It is technically impossible to provide an application without any errors, and you acknowledge that Saray does not bear any responsibility for this; (II) You acknowledge that these errors may result in not making the Saray application available temporarily, and (III) that the operation of the Saray application may be negatively affected by the conditions and the implementation of obligations outside the control of Saray, as in the transmission and wired and wireless communication links between Saray and you, and between Saray. Saray and any other systems and networks.
Saray has the right at any time, whether temporary or permanent, to modify or discontinue the entire Saray application or part of it, to carry out maintenance work and/or to make improvements and/or changes to the application, and Saray Company disclaims responsibility for any amendment, suspension, or interruption in its work.
Evacuation responsibility
Saray app provided by Saray company "in its current state" "and according to the circumstances." Saray is not responsible for any representations or guarantees of any kind, whether explicit or implicit, regarding the operation of the application or the information, content, materials, or products offered on the site. To the maximum extent permitted by the applicable law, Saray Corporation disclaims any warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Without restricting the aforementioned, Saray Company disclaims any warranties, whether explicit or implicit, for any goods displayed on the application, and you acknowledge, according to your use of the Saray application, that you bear sole responsibility for your use of the application and this disclaimer statement does not apply to any product warranty provided. From the manufacturer of the product. Likewise, this disclaimer of liability is an integral part of these terms and conditions.